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I. LOYALTY PROGRAM

The Hugo Loyalty Program is a benefit within the HugoApp platform, which offers any consumer inside or outside the Hugo network three different loyalty systems, which are: Hugo points called “Mints”, Hugo Gift Cards. They are defined below:

HUGO "MINTS" POINTS

Hugo Points "Mints" is a points accumulation, transfer and redemption plan, through the HugoApp platform. The purpose of this benefit is to encourage the use of the application through the granting of HUGO “Mints” points, for the use of Hugo's Delivery program, the accumulation of which is directly linked to the amount of consumption of goods and the value of the transport service made exclusively through the HugoApp.

HUGO GIFT CARDS

Hugo Gift Cards are an advance payment mechanism. This system can be used by any user interested in acquiring it. The sale and transfer of these will be only online, and their exchange will be through the HugoApp, where it can be used to pay for both the goods to be acquired in the different stores, as well as the delivery and other applicable charges.

II. USE OF THE SYSTEMS

A. HUGO “MINTS” POINTS

The User will accumulate points for the purchases made in each of the Hugo network establishments. Points will be accumulated for purchases made, according to the equivalences that Hugo defines (for example, 1 point for every $ 10,000 in purchases).

The Hugo “Mints” points accumulated by the user will work together in any establishment affiliated with the HugoApp, for which a single account of points is created, which must be used to pay for Delivery products or services.

Likewise, the accumulation of Hugo “Mints” points that is generated when making a purchase can be used in benefits to make purchases at any store in the Hugo network. This benefit will be charged to the User's personal account and is personal and non-transferable.

The User is the only one authorized to redeem them for products and / or services offered in the Hugo "Mints" points program. The payment of the Tax on the Transfer of Movable Goods and the Provision of Services (VAT) will be paid by the User who redeems the points; which will be canceled at the time of making the corresponding redemption.

Checking points Hugo "Mints"

The User will be able to consult the status of accumulation of the points, through the mobile application, through his Hugo user account, which will include the number of points accumulated to date, as well as his history of accumulation of points and redemptions.

Validity and redemption of points Hugo "Mints"

It is clarified that, at the time of redemption of points in each of the stores, the purchase that the User makes with the redeemed points will not accumulate points.

The validity of Hugo "Mints" points (both partial and total) will be 12 months from the date of accumulation of the User, which will be done on a monthly basis, and an electronic account statement will be able to be consulted where it will be determined the amount of points accumulated or redeemed and their expiration date.

Conditions of accumulation and exchange of points Hugo "Mints"

Hugo Technologies, reserves the right to make changes in the accreditation percentages of Hugo "Mints" points, and in the equivalences of redemption thereof, which will be informed and notified to users by physical or electronic means, without this constitutes a loss of rights or damages for the End User.

B. HUGO GIFT CARDS

Any person (natural or legal) can acquire a Hugo Gift Card.

For these purposes there are two ways:

1. In the case of Users registered in the HugoApp, the procedure will be through the platform, in the section for the purchase of Gift Cards (online purchase through the HugoApp).

2. In the case of applicants who are not registered in the HugoApp, they must follow the following process:

  1. i. Send an e-mail addressed to the Corporate Sales Area.
  2. ii. Said e-mail must contain the following information.
    1. a. Buyer identification.
      1. Full name of the natural or legal person.
      2. Documentation of the company, in case of being a legal entity.
      3. Direct contact telephone numbers.
    2. b. Amount of Hugo Gift Cards to be purchased.
    3. c. The amount of cash that is wanted for each Gift Card (in dollars of the United States of North America).
    4. d. Form of Payment (in cash, card, transfer or check) and confirmation of whether you will need a tax credit or final consumer invoice. The respective tax (VAT) will be added to all billing values and, any other specific detail related to the sale of Gift Cards.
    5. e. Any other specific detail related to the sale of Gift Cards.
  3. iii. Wait for the response from Hugo Technologies, and proceed to pay for them, following the instructions detailed in the response email. After the above, the Gift Cards will be generated and delivered in an approximate time of between forty-eight (48) to seventy-two (72) hours, unless they are requested to be delivered at a later time.

Once the balance of the Hugo Gift Card has been credited to the corresponding User, this will be the only one authorized to make use of that balance and use it for the acquisition of goods and services offered in the HugoApp. The User who uses the balance of the Hugo Gift Card will pay the Tax on the Transfer of Movable Property and the Provision of Services (VAT); which will be deducted from the credit from the Hugo Gift Card, in case of not having enough credit for the payment of the tax or all the goods and services, the remaining differential will be charged to the credit or debit card registered by the user or in cash at the time of delivery of the goods, as the case may be.

Check the balance of the Hugo Gift Card

i. Registered User in the HugoApp

The User may check the status of the balance in their respective Gift Card, through the mobile application, or through their Hugo user account, which will include the balance remaining to date, as well as their spending history. For both cases of consultation of the balance, the User must log in.

ii. User Not Registered in the HugoApp

People who wish to use the Hugo Gift Card and are not registered on the platform, HugoApp must create their profile, following all the steps and meeting the requirements for said procedure; Once this procedure has been carried out, you must credit the Hugo Gift Card so that its balance is credited to your Hugo account.

Validity and Exchange of Gift Card Hugo

It is clarified that, when the Gift Cards are exchanged in any of the businesses affiliated to the Hugo network, the purchase that the User makes will only deduct the amount of the payment from the balance that is in the Hugo Gift Card.

The validity of the Gift Cards (both partial and total) will be 12 months from the date of issue to the requesting user. The corresponding balance in Hugo Gift Cards will be automatically reflected in the account statement to the User who has redeemed the Gift Card, where the expiration date of the same will be specified.

BY USING OUR LOYALTY PROGRAM, YOU FREELY AND EXPRESSLY AGREE TO THE TERMS AND CONDITIONS DESCRIBED HEREIN. HUGO RESERVES THE POSSIBILITY OF MAKING CHANGES OR ADJUSTMENTS TO THESE TERMS AND CONDITIONS, WHICH WILL BE NOTIFIED TO YOU AT THE TIME OF USING THE SERVICES OF THE LOYALTY PROGRAM, OR BY ANY OTHER MEANS OF CONTACT.