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Operations Specialist


Trinidad and Tobago

Perfil de la plaza

General objective: 

Coordinate the operational flow according to the territory and business vertical assigned as well as, safeguard the assigned assets in order to comply with the established indicators (Driver Lead Time [DLT], Estimated Time of Arrival [ETA] and customer experience) and guarantee the effective use of the area's resources.

Specific tasks:

  • Plan, communicate and control the fulfillment of the daily activities of the team of operation assistants in the assigned territory, encouraging each one to fulfill the established goals.
  • Coordinate with the capacity area the recruitment of drivers to guarantee the projected demand in the necessary zones for the operation.
  • Schedule and carry out training sessions for the personnel to guarantee an adequate execution and reinforcement of the processes to be followed in the area.
  • Distribute and program schedules of the personnel in order to guarantee the adequate operation functionality.
  • Analyze the reporting of the area to identify opportunities for improvement; prepare and present proposals in order to optimize processes.
  • Prepare and present reports regarding the performance of the operations of the business vertical and assigned territory in order to report the results to the Operations Manager.
  • Control the assets assigned to the area (technological equipment, shirts, caps, etc.) to guarantee its effective use.

Requeriments and specific knowledge:

  • Bachelor Degree of Business Administration or Industrial Engineering.
  • 3-5 year experience at the coordination level in operations, logistics, administration and / or warehouses.
  • Knowledge of logistics
  • Knowledge of tools for data analysis
  • Domain of indicators related to distribution
  • Experience in personnel administration
  • Microsoft Office Suite
  • Knowledge about Google Suit

Ficha de aplicación

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